Privacy Policy

1. Introduction

Kanxo Dai Store ("we," "our," "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our gaming top-up services.

By using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register or use our Service, we may collect:

• Account Information: Name, email address, phone number (optional)
• Profile Information: Username, profile picture (if provided)
• Identity Verification: For certain services, additional verification may be required

2.2 Payment Information

To process transactions, we collect:

• Payment method details (wallet information, bank details)
• Payment proof uploads (screenshots, receipts)
• Transaction history and order details

Note: We do NOT store complete credit card numbers or sensitive financial data. Payment processing is handled by secure third-party payment processors.

2.3 Gaming Information

For service delivery, we collect:

• Player IDs/UIDs for game accounts
• Game usernames and server information
• Top-up history and preferences

2.4 Technical Information

We automatically collect:

• IP address and geolocation data
• Device information (type, operating system, browser)
• Cookies and similar tracking technologies
• Usage data (pages visited, features used, time spent)
• Log data (access times, errors, referral URLs)

2.5 Communication Information

When you contact us, we collect:

• Support tickets and correspondence
• Feedback and survey responses
• Email and phone communication records

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Process and fulfill your orders
• Deliver gaming top-ups to your accounts
• Verify payments and prevent fraud
• Manage your account and preferences

3.2 Communication

• Send order confirmations and status updates
• Provide customer support and respond to inquiries
• Send important service announcements
• Notify you about account activity

3.3 Marketing and Promotions

• Send promotional offers and newsletters (with your consent)
• Inform you about new products and services
• Provide personalized recommendations

You can opt-out of marketing communications at any time through your account settings or unsubscribe links.

3.4 Service Improvement

• Analyze usage patterns and trends
• Improve website functionality and user experience
• Develop new features and services
• Conduct research and analytics

3.5 Security and Legal Compliance

• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms & Conditions
• Comply with legal obligations and court orders
• Protect our rights, property, and safety

4. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing
• Email delivery services
• Hosting and cloud storage
• Analytics and performance monitoring

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Game Publishers

To deliver top-ups, we share necessary information (Player UID, game username) with game publishers and their authorized resellers.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• Protection of rights, property, or safety
• Prevention of fraud or criminal activity

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records and security

Retention Periods:

• Active account data: Retained while your account is active
• Transaction records: Retained for 5 years for accounting purposes
• Support communications: Retained for 2 years
• Inactive accounts: Deleted after 3 years of inactivity (with prior notice)

After retention periods expire, we securely delete or anonymize your data.

6. Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Portability

• Request a copy of your personal data
• Download your transaction history
• Obtain data in a portable format

6.2 Correction and Updates

• Update your account information anytime
• Request correction of inaccurate data
• Modify your preferences and settings

6.3 Deletion

• Request deletion of your account and data
• Withdraw consent for data processing

Note: We may retain certain data for legal compliance and fraud prevention.

6.4 Marketing Opt-Out

• Unsubscribe from promotional emails
• Opt-out of marketing communications
• Manage notification preferences

6.5 Cookie Management

• Control cookie preferences in your browser
• Disable tracking technologies

To exercise these rights, contact us at: support@kanxodai.com

7. Data Security

We implement industry-standard security measures to protect your data:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Secure authentication and password hashing
• Regular security audits and updates
• Firewall protection and intrusion detection

Organizational Safeguards:

• Access controls and role-based permissions
• Employee training on data protection
• Confidentiality agreements with staff
• Incident response and breach notification procedures

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for website functionality (login, cart)
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Personalize ads and offers (optional)

Managing Cookies:

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Allow cookies only from trusted sites
• Receive notifications before cookies are stored

Most browsers accept cookies by default. Refer to your browser's help documentation for specific instructions.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including:

• Game publisher websites
• Payment processor platforms
• Social media platforms
• Partner services

We are NOT responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our systems.

Users aged 13-18 must have parental or guardian consent to use our Service.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using our Service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your data during international transfers.

12. Google Sign-In

If you choose to register or log in using Google OAuth, we collect:

• Your Google account name and email address
• Your Google profile picture (if publicly available)
• Google account ID for authentication

We use this information solely for account creation and authentication. We do not access your Google account password or other private Google data.

Your use of Google Sign-In is also governed by Google's Privacy Policy and Terms of Service.

13. Email Communications

We send the following types of emails:

Transactional Emails (Cannot Opt-Out):

• Email verification
• Order confirmations
• Payment receipts
• Account security notifications
• Password reset requests

Marketing Emails (Can Opt-Out):

• Promotional offers and discounts
• New product announcements
• Newsletters and updates

You can unsubscribe from marketing emails using the unsubscribe link in any email or through your account settings.

14. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours of discovery
• Inform relevant authorities as required by law
• Provide details about the breach and affected data
• Offer guidance on protective measures
• Take immediate steps to secure systems

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Technological developments
• User feedback and concerns

Notification of Changes:

• Updated Policy will be posted on this page
• "Last Updated" date will be revised
• Email notifications for significant changes (if required)
• Prominent notice on our website for major updates

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your inquiry within 30 days.